support

Another unique learning and networking opportunity from HBN

Speakers include:

Mike Yates, 121 Business -

One of the keys to good business is good communication.  And that means understanding others.  But to understand others, sometimes we need to first understand ourselves.  When Mike works with business owners and their teams, one of the first things he does is to profile the business owner.  Why?  Come and find out!  This short presentation outlines the four key traits of behaviour that we all exhibit, how these traits can affect the way we communicate with others and ultimately how this influences our business results. 

Babs Moore, Bold Oak Ltd -

Using the Telephone Effectively in Business Communictions

The telephone is a vital tool in today’s business world and like all tools when well used it is an asset and when poorly used, is a liability. The old adage of “a bad workman blames his tools” is equally applicable to today’s modern business equipment. In an increasingly global business environment, where geography or time constraints limit the opportunities for face to face meetings, the telephone is often the medium for complex sales calls as well as the first point of contact with potential customers. CLARITY when using the telephone in business is essential whether for cold calling, dealing with difficult customers, making a sales appointment, negotiating or taking an order.  This short presentation will explore the benefits of bringing CLARITY to your business communications when using the telephone.

Public Speaking Conquered!

Members of a local group discuss overcoming public speaking fears through support and encouragement.

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